Guest Relations Trainee

Mövenpick Amsterdam City

Are you the person who can leave an unforgettable impression on our guests? Are you the one who always wants to surprise other people and makes them feel special? Do you keep your head cool in difficult situations and do you have a solution for everything? You can be our new Guest Relations Trainee!

The perfect candidates has:

· To do an internship as a part of their MBO or HBO Hotel school or tourism education

· An hospitable, enthusiastic, flexible, stress resistant attitude

· An representative appearance

· An independent and proactive work attitude

· Sufficient knowledge of the English language, English is a preference

· Availability for a minimum of 20 weeks, 5 days a week.

What do we have to offer you:

38-hours work week
A trainee allowance of €500,- per month
Sunday allowance of 5% and Night allowance of 20%
Working in a young and enthusiastic team
Working in a hotel (chain) with many opportunities
Uniform and laundry service form the hotel
During the internship there are a lot of opportunities for internal trainings and schooling
A lot of develop opportunities after your internship within Mövenpick Hotels and Resorts & Accor Hotels.

· Discount on rooms and F&B within Mövenpick Hotels & Resorts

The main responsibilities include:

· Preparing the arrival of our executive guests.

· Check-in and check-out of our (international) executive guests.

· Updating guest profiles.

· Work closely with Reception and Concierge and assist them when necessary.

· Based on performance you will receive more responsibilities.

· Handling feedback and complaints.

· Handling special requests such as honeymoons, birthdays etc.

The Front Office department consists of the following sub departments; Front Desk, Guest Relations and Concierge. A traineeship in this department entails that you can rotate between these sub departments.

How to apply for this position?

Interested? Please apply via:

http://www.mpamsterdamjobs.com/form.JPNLQJ6F0

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