1 8 0vacatures

Reservations Representative (EN)

ibis Schiphol Amsterdam Airport

Do you speak several languages, do you have a smooth chat and are you looking for a vacancy as an on-call worker Reservations employee in a modern hotel at Schiphol? Do you want to be the first point of contact for our guests and support us with the processing of reservations? Are you a real commercial tiger and do you want to work in the largest hotel in the Benelux with 644 rooms?

Who are we looking for?!

For the position of Reservations Employee, we are looking for a new colleague who is available part-time or full-time, who is hospitable and service-oriented, but who also takes advantage of every commercial opportunity! You are able to make a genuine click with the guest and convey the “Feel Welcome” feeling. You have very strong communication skills, you can work independently and you go for results. We speak to many international guests by telephone and email, so it is important that you have an excellent command of the Dutch and English language. You are flexible in terms of working days and working hours and have no objection to working in varying shifts. You are available for evening shifts and weekends.

You think? Nice! This is me!!??

As a Reservations Officer at ibis Schiphol Amsterdam Airport you are responsible for accepting and processing individual and group reservations. You have a lot of contact with guests via email and telephone and it is your role to process requests. You see every reservation as a potential lead to more business. You also know by asking the right questions and listening carefully to customers to skillfully use every commercial opportunity. You proactively inform guests and customers about possibilities in the hotel. 'Feel Challenged' is our motto and that is absolutely possible in this position.

Required skills

  • MBO work and thinking level;
  • Preferably a completed education in tourism or hospitality;
  • At least 1 year of experience in a relevant comparable position within the hotel industry;
  • Experience with Opera is a plus.
  • Command of Dutch and English language in word and writing.

What do we all offer for you?!

  • For the vacancy of Employee Reservations you can count on a suitable salary and many vacation days;
  • Flexible working hours and days based on a zero-hours agreement;
  • Travel allowance and discounts on sleeping, eating and drinking in AccorHotels worldwide are possible;
  • You will work in an informal, friendly company culture where we organize a lot of fun parties and activities for the staff;
  • Personal development is a matter of course for us and there are many career opportunities;
  • You will work for a strong brand in an international hotel chain with brands from the luxury to the economy segment: Raffles, Fairmont, Swissôtel, Sofitel, MGallery, Pullman, Mercure, Novotel, ibis, ibis Budget and ibis Styles.

Want to change up your career and join a company where there's never a dull moment?

And now?!
So you have what it takes? Then show us! Send your CV and motivation letter to Nighel de Horde via H0649-HR@accor.com.

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