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Front Desk Agent

INK Hotel Amsterdam by MGallery

Ready to get INKed?  For our Front Office team we are looking for a Front Desk Agent. Does meeting people from other countries and making them feel at home make your heart beat faster? Are you a great listener and do you love finding solutions to challenges and requests? Then what are you waiting for... start a new chapter in your career and join our INKredible team! 

The Script

From the moment that you welcome our guests till the moment they leave, you are the first point of contact for them in the hotel. You are the true INK.redible ambassador. The highlight of your day are of course the check-in and check-outs, but you also enjoy tailoring every guest stay to each and every guest. Preparing personalized items for their special occasion, making suggestions on where to eat, play and experience unique adventures Amsterdam has to offer, is something that you love to do. You keep track of their preferences and communicate these to all relevant departments to ensure a flawless stay. Solving any guest issues that may arise is not something that you shy away from, on the contrary this is what gives you the most satisfaction. Ensuring every guest leaves with the feeling that they cannot wait to return is what drives you every day.

Tick the box!

We are looking for a Front Desk Agent that will act as a true ambassador for the hotel. This person will have the following experience and qualifications:

  • An outgoing and helpful personality
  • A flexible schedule
  • A MBO degree in hospitality or tourism
  • At least one year experience at the Front Desk
  • Good communication skills in Dutch and English; additional language(s) are preferred
  • Knowledge of PMS systems (e.g. Opera) is preferred

What do we offer?

Besides a competitive salary in accordance with the Collective Labour Agreement of Horeca Nederland, INK Hotel Amsterdam/PRESSROOM finds a personal touch and  and growth very important. We reflect on personal events and we offer an extensive training program in which you can develop yourself even more. In addition to 25 vacation days, we also offer all our employees a bonus agreement. You will also receive a discount card which you can use in Accor hotels worldwide. 

Sounds good?

Do you see yourself working at INK? In that case we are looking forward to receiving your CV and motivation letter. You can e-mail this to Takka Bartels from our Talent & Culture department via h1159-HR@accor.com. Do you have a question? Feel free to drop us an e-mail or give us a call on +31 20 5551 704

INK Hotel Amsterdam is a luxury lifestyle hotel that owes its name to the rich history of the building in which, as former home of Dutch newspaper 'De Tijd', stories were conceived, written and brought to life in ink. This rich history comes to live in every single detail in our 149 rooms, 2 meeting rooms and restaurant & cocktail bar PRESSROOM.  INK Hotel is part of the MGallery Hotel Collection, a premium brand of the Accor Group. 

 

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